Privacy & Data Policy

1. Information we collect

We collect information so we can process your orders, operate the store, and improve your experience. This may include:

• Contact details – name, email, phone number, billing and shipping address.
• Order information – products purchased, order value, payment method (limited details), delivery preferences.
• Account information – login details and preferences if you create an account.
• Technical data – IP address, device type, browser, pages viewed, and basic analytics data.
• Communication – emails or messages you send to us, plus your responses to any surveys or feedback forms.

2. How we use your information

We use your information for purposes such as:

• Processing and delivering your orders.
• Managing payments, refunds, and support requests.
• Sending important service-related updates (order confirmations, shipping updates, policy changes).
• Improving our website, products, and customer experience.
• Preventing fraud or misuse of our services.
• Complying with legal and regulatory requirements.

3. Cookies and similar technologies

Our store uses cookies and similar tools to:

• Keep items in your cart while you browse.
• Remember your basic preferences.
• Help us understand how visitors use the site (aggregated analytics).

You can usually control cookies through your browser settings. Blocking some cookies may affect how the site functions.

4. Third-party services

We rely on trusted third parties to operate the store and process your data, for example:

• E-commerce platform and hosting providers.
• Payment gateways and banks for card processing.
• Courier and logistics partners for deliveries.
• Email or SMS providers for notifications.

These partners only receive the information needed to perform their service and are expected to handle it securely and lawfully.

5. Payments

Card details are processed by our payment partners and are not stored in plain form by us. Your payment information is handled using industry-standard security and encryption by the gateway or bank involved in the transaction.

6. Data retention & security

We keep your information only as long as needed for:

• Fulfilling your orders and providing support.
• Legal, accounting, and tax requirements.
• Legitimate business interests (such as fraud prevention or basic analytics).

We use reasonable technical and organizational measures to protect your data, but no system can be guaranteed 100% secure.

7. Your choices & rights

Depending on your local laws, you may have rights such as:

• Accessing the personal data we hold about you.
• Requesting corrections to inaccurate information.
• Requesting deletion of certain data, subject to legal obligations.
• Objecting to certain types of processing (for example, direct marketing).

To make a request, contact us at hello@svasti.co .

8. Children’s data

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their details, please contact us and we will review and delete it where appropriate.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date will be changed accordingly, and the latest version will always be available on this page.